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Product Use Satisfaction

Product use, attribute evaluation and satisfaction.


Dear Customer:



As the manager of [COMPANY], I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.



Sincerely,

[MANAGER_NAME]

Manager
How satisfied are you with regarding the following items?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Not Applicable
Overall quality
Value
Purchase experience
Installation or first use experience
Usage experience
After purchase service (warranty, repair, customer service etc)
How often do you use [PRODUCT]?

Overall, how satisfied are you with [PRODUCT]?
Compared to other [PRODUCT CATEGORY] that are available, would you say that [PRODUCT] is...
Will you use/purchase [PRODUCT] again?
How likely are you to recommend [PRODUCT] to others?
Based on your experience with [PRODUCT], how likely are you to buy a [OTHER PRODUCT] again?


If you contacted [COMPANY] customer service, were all problems resolved to your complete satisfaction?
If you have additional comments for [COMPANY] about your experience with [PRODUCT] that have not been addressed in the survey, please enter them below.
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.



If you have any comments or concerns about this survey please Contact: -

Company Name

Address 1

Address 2

City, State, ZipCode

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