Airline Flight Survey Template

Airline Flight Survey Template offers questions for aircraft evaluation, flight selection, amenities and in-flight service. Survey creators can edit the questionnaire sample according to the exact purpose of the survey. For examples, asking the customers to provide feedback the in-flight arrangements can help the airline serve their future customers better.

Many airlines are involved in a continuing effort to improve services to passengers. Please help us by giving an evaluation of your airline in-flight experience.
In which cabin of the aircraft are (were) you seated?
First Class
Please check which applies to this trip...
Flying on a frequent flyer mileage award ticket
Upgraded (complimentary or using a mileage award)
Neither of the above
About how full was your cabin of the airplane?
Less than 1/2 full
1/2 to 3/4 full
More than 3/4 full
100% full
What was the primary purpose to take this flight?
Visit friends and relatives
Who made the decision regarding the airline flown on this trip?
I primarily chose the airline
Travel agent/Co. travel department chose the airline
Friend or companion chose the airline
Airline was included in my tour package
Please divide 100 points among the five items listed below to indicate how important each of these were to you in selecting this flight. The more important an item was to you in selecting the flight, the more points you should give it. You may give any statement as many or as few points as you like, but the total number of points you give must add to 100.
Schedule convenience
Preference for airline
Frequent flyer/Mileage program
Ticket price
Company policy
How close to the scheduled departure time did your airplane leave the gate?
0-15 minutes
16-30 minutes
31-59 minutes
1-2 hours
More than 2 hours
Considering all of the above features, what is your
OVERALL rating of the flight?
Using the same point scale, all things considered, how would you rate the value for the money of the transportation and service you received on this flight?

Value for the money
Using the letters to the left of the items in Questions 10-13, please rank the four items that you think are the most in need of improvement on this flight.
Including this trip, how many air trips for business and pleasure/personal reasons have you made in the past 12 months (COUNT EACH ROUND TRIP AS ONE TRIP)

For classification purposes are you...
Approximate age:
Self employed
Travel industry
Approximately how many people are employed at your business location?
Less than 10
More than 500
City and state of residence:
Thank you for taking time out to participate in our survey!

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