Evaluation of Potential for E-Commerce Services Survey

E-commerce has evolved to be one of the most preferred mediums for shopping. An evaluation of potential for e-commerce services can be done using a survey template about the e-commerce website and the services offered. This sample survey can also help you with competitor analysis of the quality of the website, reason for visiting the website, ease of navigation, any problems in downloading files on the website etc. By customizing this survey example, you can get customer ratings for website attractiveness, efforts put by them to find your website, website content and visual appearance, challenges for operating the website are integral to make improvements on the website. It contains questions which can be instrumental in deciding points of website enhancements.



   

Thank you for taking the time to complete the survey. The survey will take about 5 minutes. The responses from this survey will be used to improve the functionality of the [COMPANY] site. In addition, detailed comments and suggestions on how we can improve the site can be forwarded to the webmaster at [EMAIL_ADDRESS]. Thank you.
 
   
 
Please rank (1-5) the following in order of preference in our website:
Userfriendly
Less Load Time 
Interesting Images 
Good Information 
Easy Access
 
   
 
Tell us how often you visit our site.

 
Everyday
 
Once a week
 
Once in two weeks
 
Once a month
 
Rarely
 
Other
 
 
   
 
When you visit the site, are you using the computer from

 
Office
 
Home (including a home office)
 
Equally from the home and office
 
Other
 
 
   

Please tell us why you visit our site (please check all that apply)?
 
Looking for general information
 
Looking for rules/regulations
 
Looking for forms
 
Looking for facility information
 
Looking for regulatory information
 
Looking for Upgrade Information
 
Looking for Qualified Professional/Consultant Information
 
Looking for news (Meetings, Seminars, Calendar, Public Hearings etc)
 
Looking for Contact Information (Agency and Staff Phone #s, Mailing Address etc)
 
Research for Work
 
Research for School
 
Download files
 
Professional Development
 
Looking for update on earlier information
 
Other
 

 
   

Several state agencies have moved on to e-commerce, that is, conducting business on-line. If [COMPANY/AGENCY] provided a website, would you take advantage of conducting the following [AGENCY] businesses online?
 
Payment of _____ fees
 
Payment of _____ fees
 
Payment of plan review fees
 
Payment of _____ application fees
 
Payment of _____ related charges
 
Submission of reports, such as _____, _____, site assessments etc
 
Registration of _____
 
Register for seminars and expos
 
_____ application process
 
Overnight shipping and handling charges for important documents/reports
 
Other (please specify)

 
   
 
Would you say our web site is:
 
Very attractive
 
Somewhat attractive
 
Average
 
Not very attractive
 
Not attractive at all
 
   
 
How much effort did you have to take to find our web site?

 
A lot less than I expected
 
Less than I expected
 
About what I expected
 
More than I expected
 
A lot more than I expected
 
   
From what you have seen and your experience with other sites, please rate the following features of the web page:
Poor Fair Good Very good Excellent Not sure
Visual appearance/layout:
Content:
Writing style:
 
   
 
From your experience, what do you find to be the biggest challenge with using our site?

 
I am new to the Internet
 
Information I am looking is not available
 
Information is not well organized
 
There is just too much information
 
Hard to navigate through the information
 
Takes too long to load a page
 
Downloadable files or forms are in a format I cannot use
 
Other (please specify)
 
 
   
 
Did the menu of items on the home page make sense to you?

 
Yes
 
No
 
   
 
Did you experience any problems downloading files?

 
Yes
 
No
 
Did not try
 
   
 
How did you hear about the Website?
 
Literature: list source here
 
Literature: list source here
 
Literature: list source here
 
Literature: list source here
 
Hotline
 
Dealer
 
Industry consultants
 
Newsletters/literature
 
Media (newspaper, radio, TV)
 
Associate/friend
 
Followed Link from another web page
 
Search engine
 
Other (Please Specify)
 
 
   
 
We would like to hear your suggestions on how we can expand or improve our site. What additional information or features would you like to see added to the site?
   
Email
   
 

Why conduct a Evaluation Of Potential For E-Commerce Services Survey?

An e-commerce services websites are expected to be flawless for the transactions that occur on the website. For it to happen, this sample questionnaire can be edited and sent out to all the visitors.

  • Was the entire ecommerce shopping experience pleasant for the visitors? - Get answers for this question by conducting a potential e-commerce services survey.
  • For example, if you intend to improve the customer experience on your e-commerce website, you can edit this sample questionnaire and send it across to all the people who have recently visited your website.
  • This way, you can obtain feedback about what changes in the menu can be done for enhancement, collect suggestions for improving or expanding the existing website, improve the user-friendliness of the website etc.
  • Understand from the customers their reason for visiting your website and the time they spent on it so that you can collect information of all the people visiting your website with the same purpose for retargeting them for future marketing activities.
  • In case an agency is yet to establish a website, you can understand customer expectations and demands using this sample survey.
  • In terms of visual appearance, content and writing style or any other parameters, analyze customer rating of your e-commerce website in comparison to the others.
  • Understand whether it took a lot of effort to reach your website or was it easily accessible so that you can make necessary changes to make your website more readily available for prospects.

Best Uses of Potential For E-Commerce Services Survey

  • The question examples in this questionnaire sample as per customization requirements for research and branding to get information from the e-commerce website visitors about the convenience of placement of various tabs, ease of finding the website and other such aspects to understand how well-received is your website.
  • Ask questions about the challenges customers face after reaching your website to improve the website quality or functionalities.

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