Hardware Post Installation Satisfaction Survey Template

Once a hardware product is purchased, one of the best practices to evaluate customer satisfaction is to send across a hardware post installation satisfaction survey. QuestionPro post installation satisfaction sample questionnaire offers editable questions which can be used to obtain information about whether site preparation instructions were provided in time, were the instructions straightforward or did they require assistance, timely delivery of hardware product as promised, guidance for on-site installation etc. This questionnaire example has been prepared by industry experts and also includes questions about frequency of usage, customer satisfaction levels after installation, likelihood of product recommendation to evaluate whether the hardware product installation was successful or not.



   
Please select an option, which best represents your opinion, for each of the following statements.
Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
Site preparation requirements were provided four (4) weeks before delivery.
The preparation instructions were easy to understand.
The site was ready for installation.
Installation was scheduled at my convenience.
The machine was delivered as scheduled.
The order was delivered complete
(i.e. no components or peripheral devices missing). .
Electrical connections included the correct plug.
 
   
 
How often do you use [PRODUCT/SERVICE]?
 
Daily
 
Once/week or more
 
2 to 3 times a month
 
Once a month
 
Every 2-3 months
 
2-3 times a year
 
Other
 
 
   
 
Overall, how satisfied are you , with [PRODUCT]?
 
Very Unsatisfied
 
Unsatisfied
 
Neutral
 
Satisfied
 
Very Satisfied
 
   
 
How likely are you to purchase [PRODUCT] again?
 
Definitely
 
Probably
 
Not Sure
 
Probably Not
 
Definitely Not
 
N/A
 
   
 
What recommendations would you offer for improving [PRODUCT]?
   
 

Why conduct a Hardware Post Installation Satisfaction Survey?

An error in product installation can definitely lead to a dissatisfied customer as it is the first stage of contact with the customers. By sending across a hardware post installation satisfaction questionnaire, customers can provide feedback about what exactly cause displeasure to the installation experience.

  • Organizations can take note of what went wrong in the majority of the customers’ installation cases. By doing so, improvements can be made to address customer pain points and increase satisfaction and retention.
  • Understanding brand shareability and customer loyalty is important for the betterment of an organization. This can happen by including a Net Promoter Score (NPS) question that helps you understand whether customers will recommend your brand to their friends and colleagues.
  • Small and big organizations strive to achieve accuracy with every product installation which is a great start to a customer journey and if this journey is taken care of, it can prove to be a greater source of income for the organization. Customer expectations keep building post-purchase and all your endeavors should be channelized towards making sure you fulfill all their expectations.

Best Uses of Hardware Post Installation Satisfaction Survey

  • Sending across a hardware post installation satisfaction survey via Email or embedding it on the company website ensures that customers know the level of professionalism the company has to offer and that they will leave no stone unturned to make the post-installation journey better.
  • Implementing the suggested feedback will significantly increase the chances of greater customer loyalty as customers will witness the degree of efforts your company puts in to maintain customer satisfaction from the very early stages of this relationship.

Hardware / Software Surveys

Hardware Product Evaluation Survey Template

19 questions

Improving hardware product features to meet customer requirements can often be expensive which makes it a critical decision making aspect for the product owner. If an organized data-oriented approach is adapted to understand customer needs and expectations, it becomes easy to make decisions about updated hardware product features. Apart from money and research, there are two more important factors which go into purchasing a hardware product: effort and time. Hardware product evaluation survey template sample offers you the right questions to obtain insightful information from customers about brand reliability, installation procedure, value of money and other such hardware product feature and pricing expectations. You can customize this sample questionnaire template according to the industry of the hardware product so that you cater to your target audience.

Hardware / Software Surveys

Software Evaluation Survey Template

14 questions

Software evaluation survey template is a customizable questionnaire which researchers can edit and send out to their target audience to understand various factors related to their software. Insights about whether or not the customers are satisfied enough to recommend your software to friends or colleagues using a Net Promoter Score (NPS) question, which characteristics of the software do the customers find most useful, whether the customer service staff is satisfactory or not can be obtained by customizing this survey example. Does your organization need to pay more attention to customer needs to develop a better software? - Always. This sample survey can be instrumental in understanding customer demands and requirements due to which your software can be improved with features and characteristics as per market needs. Questions in this survey template can be edited according to your software and its target audience.

Hardware / Software Surveys

Pre-Installation Survey Template

20 questions

A company puts in a considerable amount of time into conducting research about the products/services. You as a service provider, must understand the importance of various factors such as website information quality, training about the product networks, pre-engineering consultation, and other such factors which can be done using a survey template. QuestionPro offers a sample survey that includes questions revolving around all pre-installation aspects that have different priorities for the customers, for example - technical support, round the clock on-call assistance, involvement of a third-party for installation etc. If an organization uses this survey example to understand pre-installation preferences, it becomes easier for them to cater to customer demands and in turn help in converting these prospective companies into loyal buyers.