Hardware Product Evaluation Survey Template

Improving hardware product features to meet customer requirements can often be expensive which makes it a critical decision making aspect for the product owner. If an organized data-oriented approach is adapted to understand customer needs and expectations, it becomes easy to make decisions about updated hardware product features. Apart from money and research, there are two more important factors which go into purchasing a hardware product: effort and time. Hardware product evaluation survey template sample offers you the right questions to obtain insightful information from customers about brand reliability, installation procedure, value of money and other such hardware product feature and pricing expectations. You can customize this sample questionnaire template according to the industry of the hardware product so that you cater to your target audience.



   
How important are the following product characteristics to you in the selection of new hardware products?
Not Important Somewhat Unimportant Neutral Somewhat Important Extremely Important
Ease of Installation
Quality of Documentation
Compatibility with Other Standard Hardware/Software
Software Driver Support
Accessibility of Product Support
Quality of Product Support
Value Relative to Cost
Overall Reliability
Overall Performance
 
   
 
Which of the following products have been installed at your worksite or organization for at least three months?
 
[PRODUCT 1]
 
[PRODUCT 2]
 
[PRODUCT 3]
 
[PRODUCT 4]
 
[PRODUCT 5]
 
[PRODUCT 6]
 
[PRODUCT 7]
 
[PRODUCT 8]
 
[PRODUCT 9]
 
Other
 
 
   
If is installed at your site, please rate it on the criteria below.
SOME_PRODUCT
Very Poor Fair Good Very Good Excellent
Ease of Installation
Quality of Documentation
Compatibility with Other Standard Hardware/Software
Software Driver Support
Accessibility of Product Support
Quality of Product Support
Value Relative to Cost
Overall Reliability
Overall Performance
 

Why conduct a Hardware Product Evaluation Survey?

The hardware product market is ever-evolving, competitive, involves intensive investments even to make small changes in features and is extremely challenging to change product models frequently. Every organization is expected to plan well according to the changing market for developing highly market compliant hardware products. For you to create and consistently update products according to customer requirements, a significant amount of resources and time are invested in research and planning, as a prerequisite.

  • Irrespective of the industry you cater to, you can edit the question examples of our hardware product evaluation survey templates to develop products which your customers will appreciate, have cutting-edge technology in products to compete against the best in the industry and keep making regular enhancements in your already market-compliant hardware products.
  • Customer approval and disapproval are important to know whether existing products need to be updated or they will be well-received for a certain business calendar, while focusing on advanced models.
  • There are regular feature updates in the market, analysis of which can be done using a hardware product evaluation survey.
  • For a new hardware product to be successful, you need to plan well-in-advance. By sending across a hardware product evaluation survey, you can evaluate the right target audience for the new product, pricing bracket for the product, feature list etc.

Best Uses of Hardware Product Evaluation Survey

  • Monitor manufacturing quality and defects: Edit and send this online questionnaire to customers once a week or month to analyze hardware product quality feedback. Does the product succumb to minor wear and tear? What is its appeal after a year's use? Answers to such questions can be monitored to improve product manufacturing quality.
  • Analyze pricing for new products: You can understand the market demands and their corresponding prices to create products which cater to the analyzed price range by collecting feedback from customers through online or offline surveys. For hardware store visitors, you can implement a kiosk based survey feedback mechanism while for online visitors, feedback can be collected via Email, SMS or embedding it on the website.
  • Modify features according to the market: Regular hardware product evaluation can lead to better understanding of market demand of latest features which can be implemented in upcoming releases of the same product.
  • Create a roadmap for product features: Obtain answers for questions such as: “How important are the following product characteristics to you in the selection of new hardware products?” - will help you in creating a priority list of upcoming features for your organization.

Hardware / Software Surveys

Software Evaluation Survey Template

14 questions

Software evaluation survey template is a customizable questionnaire which researchers can edit and send out to their target audience to understand various factors related to their software. Insights about whether or not the customers are satisfied enough to recommend your software to friends or colleagues using a Net Promoter Score (NPS) question, which characteristics of the software do the customers find most useful, whether the customer service staff is satisfactory or not can be obtained by customizing this survey example. Does your organization need to pay more attention to customer needs to develop a better software? - Always. This sample survey can be instrumental in understanding customer demands and requirements due to which your software can be improved with features and characteristics as per market needs. Questions in this survey template can be edited according to your software and its target audience.

Hardware / Software Surveys

Pre-Installation Survey Template

20 questions

A company puts in a considerable amount of time into conducting research about the products/services. You as a service provider, must understand the importance of various factors such as website information quality, training about the product networks, pre-engineering consultation, and other such factors which can be done using a survey template. QuestionPro offers a sample survey that includes questions revolving around all pre-installation aspects that have different priorities for the customers, for example - technical support, round the clock on-call assistance, involvement of a third-party for installation etc. If an organization uses this survey example to understand pre-installation preferences, it becomes easier for them to cater to customer demands and in turn help in converting these prospective companies into loyal buyers.

Hardware / Software Surveys

Technical Documentation Survey Template

11 questions

Technical documentation survey template provides access to customer feedback about the technical documents for your products. It is integral to have systematically documented information for hardware or software products in manufacturing, electronics, or any other consumable product industry. Technical documentation provides a better understanding of the product with specificities which not be quite evident to the users at first. Your organization should keep the target audience in mind while writing technical documentation. Using this sample survey, you can ask the customers to provide information about their satisfaction levels regarding the aptness of content, quality of covered details, usability and implementation using the technical documentation and how can your company improve the quality and details of documentation. This survey example can be customized according the technology you offer and the details you expect from this survey.