Retail Website Customer Evaluation Survey Template

Retail Website Customer Evaluation Survey Template offers questions about visit history, success in finding products searching for and customer satisfaction. For example, this template has questions about the frequency of website visits, usage of the internet to get information and other such details. This QuestionPro questionnaire sample offers an exhaustive options list for the survey makers to edit and send out to their respondents.


 
 
Thank you for taking the time to fill out the [Company] online survey. This information will only be used to help us to serve you better.
 
 
How often do you visit our site?
 
Every Day
 
Several Times a Week
 
Several Times a Month
 
About Once a Month
 
Less than Once a Month
 
This is My First Visit Here
 
 
How did you get to our site?
 
I knew the site Name
 
Search Engine
 
Guessed the Address
 
Saw on TV, Heard on Radio
 
Newspaper or Magazine Ad
 
Friend Told Me
 
Internet Ad
 
Link from Another Page
 
 
How often do you use the web to find product information?
 
Everyday
 
Several Times a Week
 
About Once a Week
 
Several Times a Month
 
 
Did you find what you were looking for on our site?
 
Yes, I found exactly what I was looking for
 
Yes, but not the Brand/Size/Color/Etc.
 
I found a related product, but not what I wanted
 
No, I didn't find what I was looking for
 
Other (Please Specify)
 
 
 
If you did not find exactly what you wanted, please explain what you were looking for.
   
 
 
How likely are you to recommend and revisit our site?


Very Likely
Likely
Unsure
Unlikely
Extremely Unlikely
Other (Please Specify)
 
 
If you have a suggestion or recommendation to improve our site, please provide it below.
   
 
 
Last, but not least, please provide your E-Mail address. If you raised important issues, we'd like to respond.
   
 
 
Thank you for your time.

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