Retail Website Customer Evaluation Survey Template

Visit history, success in finding products searching for, satisfaction.

Thank you for taking the time to fill out the [Company] online survey. This information will only be used to help us to serve you better.
How often do you visit our site?
Every Day
Several Times a Week
Several Times a Month
About Once a Month
Less than Once a Month
This is My First Visit Here
How did you get to our site?
I knew the site Name
Search Engine
Guessed the Address
Saw on TV, Heard on Radio
Newspaper or Magazine Ad
Friend Told Me
Internet Ad
Link from Another Page
How often do you use the web to find product information?
Several Times a Week
About Once a Week
Several Times a Month
Did you find what you were looking for on our site?
Yes, I found exactly what I was looking for
Yes, but not the Brand/Size/Color/Etc.
I found a related product, but not what I wanted
No, I didn't find what I was looking for
Other (Please Specify)
If you did not find exactly what you wanted, please explain what you were looking for.
How likely are you to recommend and revisit our site?

Very Likely
Extremely Unlikely
Other (Please Specify)
If you have a suggestion or recommendation to improve our site, please provide it below.
Last, but not least, please provide your E-Mail address. If you raised important issues, we'd like to respond.
Thank you for your time.

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