Software Evaluation Survey Template

Software evaluation survey template is a customizable questionnaire which researchers can edit and send out to their target audience to understand various factors related to their software. Insights about whether or not the customers are satisfied enough to recommend your software to friends or colleagues using a Net Promoter Score (NPS) question, which characteristics of the software do the customers find most useful, whether the customer service staff is satisfactory or not can be obtained by customizing this survey example. Does your organization need to pay more attention to customer needs to develop a better software? - Always. This sample survey can be instrumental in understanding customer demands and requirements due to which your software can be improved with features and characteristics as per market needs. Questions in this survey template can be edited according to your software and its target audience.



   
 
Considering your complete experience with our software, how likely would you be to recommend its use to a friend or colleague?
«Very UnlikelyVery Likely»
012345678910
 
   
Please rate your level of satisfaction with the following aspects of our software:
Very Satisfactied Somewhat Satisfied Neutral Somewhat Unsatisfied Very Unsatisfied
Ease of Installation
Hardware Compatibility
Operating System Compatibility
Consistency with Interface
Application Software Compatibility
Completeness and Organization of Documentation
Clarity of Documentation
Accessibility of Product Support
Quality of Product Support
Value Relative to Cost
Overall Reliability
Overall Performance
 
   
 
Please add any additional comments/suggestions:
   
 

Why conduct a Software Evaluation Survey?

In order to sustain and grow a software, every organization seeks to understand its true customer value in terms of product usability, flexibility and features. Here are some reasons for conducting a software evaluation survey -

  • Is your software easy to configure? If not, do the customers have enough guidance to configure the software or make an edit? Insights about how do customers configure or get their issues resolved from either the customer service team or technical manuals can be obtained from a software evaluation survey.
  • Garner information about what the competitors do differently to keep their respective customers engaged in terms of software features, pricing, and other offers.
  • Net Promoter Score question such as: “Considering your complete experience with our software, how likely would you be to recommend its use to a friend or colleague?” can be asked to understand customer loyalty towards your software products.
  • You can also include a question about various factors of your software such as: “Please rate your level of satisfaction with the following aspects of our software.” By including as many aspects as you possibly can, you can gain insights about each of them individually to understand where to improve and which aspects do customers appreciate.

Best Uses of Software Evaluation Survey

  • Edit the question examples for constantly improving the software and make efforts towards building a better product.
  • In case of a new software launch, you can know what the market potential truly is and also monitor the scope of success of the product.
  • Get insights about whether the users would recommend your software to their network so that you can analyze the growth of your business.
  • Competitor analysis of your software so that your target audience can be kept satisfied by providing them features or software products as per their requirement.

Hardware / Software Surveys

Hardware Product Evaluation Survey Template

19 questions

Improving hardware product features to meet customer requirements can often be expensive which makes it a critical decision making aspect for the product owner. If an organized data-oriented approach is adapted to understand customer needs and expectations, it becomes easy to make decisions about updated hardware product features. Apart from money and research, there are two more important factors which go into purchasing a hardware product: effort and time. Hardware product evaluation survey template sample offers you the right questions to obtain insightful information from customers about brand reliability, installation procedure, value of money and other such hardware product feature and pricing expectations. You can customize this sample questionnaire template according to the industry of the hardware product so that you cater to your target audience.

Hardware / Software Surveys

Pre-Installation Survey Template

20 questions

A company puts in a considerable amount of time into conducting research about the products/services. You as a service provider, must understand the importance of various factors such as website information quality, training about the product networks, pre-engineering consultation, and other such factors which can be done using a survey template. QuestionPro offers a sample survey that includes questions revolving around all pre-installation aspects that have different priorities for the customers, for example - technical support, round the clock on-call assistance, involvement of a third-party for installation etc. If an organization uses this survey example to understand pre-installation preferences, it becomes easier for them to cater to customer demands and in turn help in converting these prospective companies into loyal buyers.

Hardware / Software Surveys

Technical Documentation Survey Template

11 questions

Technical documentation survey template provides access to customer feedback about the technical documents for your products. It is integral to have systematically documented information for hardware or software products in manufacturing, electronics, or any other consumable product industry. Technical documentation provides a better understanding of the product with specificities which not be quite evident to the users at first. Your organization should keep the target audience in mind while writing technical documentation. Using this sample survey, you can ask the customers to provide information about their satisfaction levels regarding the aptness of content, quality of covered details, usability and implementation using the technical documentation and how can your company improve the quality and details of documentation. This survey example can be customized according the technology you offer and the details you expect from this survey.