35 Travel Survey Questions for Questionnaire + Template

Travel Survey Questions with ready-made questionnaire template to analyze the purpose of trip, service problem identification and overall satisfaction of a travel industry customer. This customizable sample survey has a thorough list of questions that can provide travel organization insights on how to improve the travel experience for the respondents. A few examples from this questionnaire are "What is the purpose of your travel?", "Describe the nature of your trip" etc.


 
 
Dear Passenger:

We are pleased you have chosen to travel with us. In order to provide you with the best possible travel experience, we would like to know a little more about you and why you are traveling. You can help us by taking a few moments to complete this questionnaire.

Thank you for your assistance.
 
 
What is your main purpose in taking this trip? (Please check only one answer)
 
Business
 
Pleasure/Personal
 
 
Which of the following phrases best describes the exact nature of this trip? (Fill in all that apply)
 
Internal company business (visit regional office, plant or attend a company meeting)
 
External company business (sales call, visit customer or vendor)
 
Official government/military business
 
Attend industry meeting/trade show
 
Attend a convention
 
Accompany family member on business/convention
 
Other business (not described above)
 
Incentive travel (company-paid pleasure trip)
 
Visit friends/relatives
 
Visit resort
 
Cruise
 
My trip will (did) include plans to sightsee
 
My trip will (did) include plans to ski
 
My trip will (did) include plans to golf/tennis
 
Personal affairs (moving; to/from school)
 
Personal emergency (illness, etc.)
 
Vacation or other personal reason

 
 
Did you yourself call to make the arrangements for this flight?
 
Yes
 
No
 
 
If you were particularly dissatisfied with any of (Company's) procedures at the airport you departed, please indicate which area(s):
 
Curbside baggage check-in
 
(Company) ticket counter
 
Express baggage/Seat check-in counter
 
Security checkpoint
 
Red Carpet Room
 
Boarding gate check-in counter
 
Aircraft boarding
 
Other
 
 
If you were particulary dissatisfied with any of (Company's) personnel at the airport you just departed, please indicate which personnel.
 
Skycap
 
Ticket counter agent
 
Express baggage agent
 
Security checkpoint personnel
 
Red Carpet Room receptionist
 
Boarding gate agent(s)
 
Flight attendant (during boarding)
 
Other
 
 
What could have been done to serve you better?
   

Travel Surveys

Airline Service Evaluation Survey Template

42 questions

Airline Service Evaluation Survey Template offers questions to evaluate all aspects of air travel service. In order to improve the flying experience, most airlines prefer taking inputs for questionnaires. This sample contains a list of comprehensive questions that can help in gathering feedback about scope of improvement in terms of time management, food quality or customer service.

Travel Surveys

Travel Tour Evaluation Survey Template

18 questions

Travel Tour Evaluation Survey Template offers questions the evaluate the entire tour experience and willingness to recommend. Survey creators can edit the questionnaire sample according to the exact purpose of the survey. For examples, asking the customers to provide feedback about the food arrangements during the tour can help the travel company to serve their future customers better.

Travel Surveys

Airline Flight Survey Template

19 questions

Airline Flight Survey Template offers questions for aircraft evaluation, flight selection, amenities and in-flight service. Survey creators can edit the questionnaire sample according to the exact purpose of the survey. For examples, asking the customers to provide feedback the in-flight arrangements can help the airline serve their future customers better.